Get in the moment

Build a rich picture of how people really live

Follow different occasions through WhatsApp to see shifts in behaviour that one-off research. With international coverage, you can engage people in 70+ languages from across the globe.

Immersive media

Get rich responses via text, images, videos, audio, location or GIF

Smart AI probing

AI prompts for deeper reflection in the moment, while keeping a natural flow

Familiar and frictionless

Participants respond instantly via WhatsApp, in a way that feels natural and familiar

Benefits

What you'll love about WhatsApp diaries

Because every micro-moment tells part of the story

Genuine experiences

Genuine experiences

Unfiltered, emotional insights in their own words

Deeper insights

Deeper insights

Smart AI follow-ups leave no stone unturned

Better engagement

Better engagement

More convenience means better participation and fewer dropouts

Use cases

WhatsApp diaries in action

Stay virtually close to people over multiple interactions to see everyday behaviours without relying just on what they remember

Customer experience

Get on the pulse feedback during shopping trips, service interactions, or product use

Pre-task reflections

Collect thoughts, habits, or emotions before interviews or workshops

Longitudinal studies

Keep participants engaged over days, weeks or months to see changes in behaviour

FAQs

No stress - we have the answers you’re looking for

They’re an easy way for participants to share daily feedback, videos, and thoughts directly via WhatsApp, which is automatically organised in Whycatcher.

Smart AI probing and seamless integration through an everyday app that people already use means it’s easy for participants to take part with Whycatcher.

Participants can send anything they’d normally share on WhatsApp: text, emojis, photos, videos, or voice notes. They can send as many messages as they like and everything is securely uploaded to Whycatcher.

Absolutely! You can specify a time to send questions and enable reminders to keep the task flowing.

100%. All messages are encrypted and stored securely within Whycatcher. We never use your data for external model training.

Interested?

Let us help you explore your research journey with clarity and confidence

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